Track 2: KM Tools and Techniques

Session 2-1: Finding Knowledge: The Role of Search Tools

05/03/10

1:45 PM - 3:00 PM

Manjula Ambur

Branch Head, Information Management

NASA Langley Research Center

Bob Carter

Vice President and General Manager, Federal

Vivisimo, Inc.

Carl Frappaolo

Co-founder and Principal

Information Architected, Inc.

One of the most important requirements of a robust knowledge environment is that it has the capacity to find knowledge, whether tacit or explicit. Most knowledge exploration processes start with a solid search tool and knowledge workers who learn how to use the tool effectively. This session combines elements from the theory of search with a presentation of several leading search tools and a case study of the successful implementation of a search appliance in a federal agency.

WHAT YOU WILL LEARN:

 > The difference between search and findability
 > The components of a viable findability strategy
 > How to plan a workable architecture for integrating internal and external sources
 > A case study of enterprise search implementation