Have you suddenly been tasked with selecting a KM investment? Or, worse yet, has your initial KM investment fallen far short of realizing the benefits you expected? Whether you're just getting started or are trying to resuscitate your previous efforts, you'll leave this tutorial ready to tackle KM.
WHAT YOU WILL LEARN:
> What you need to know before you start
> Lessons learned from 15 years of KM
> How to create a roadmap for success
> Key principles in government-funded KM methodology, including change management
> The resources available to help you expand your own KM Body of Knowledge (KMBOKTM)
> A success story from an agency who’s done it