Kirk Babcock
Project Manager, Aircraft Configuration Team
Federal Aviation Administration
Mark Weinstein
Knowledge Management Officer/Management and Program Analyst
U.S. Customs and Border Protection, Dept. of Homeland Security
The reason why communities of practice are important in KM is because practically all knowledge sharing happens within these communities. This fact has been well established and much research has been done in exploring tools and techniques that allow an organization to facilitate and nurture the work that CoPs do. In this session, practitioners from within and outside the federal government present case studies of their experiences and initiatives to provide collaborative environments to their communities. From the OA KMS used by administration workers at DHS Customs and Border Protection to the FAA’s Knowledge Sharing Network (KSN) application by their Antarctica Working Group, these collaborative environments are alive and well in the federal government.
WHAT YOU WILL LEARN:
> How to maximize group collaboration through use of Communities of Practice
> How to accelerate workforce development so that personnel can work smarter
> How to capture tacit knowledge from retired employees
> How to sponsor and drive a community program
> How to provide an understanding of the benefits of CoPs and social networking