Policy & Process: Creating Social Media Policies That Really Enable Open Government & Innovation


1:30 PM - 2:30 PM

Giovanni Carnaroli

Associate CIO for IT Policy Oversight

Dept. of Transportation

Tamie Lyles-Santiago

Acting Director

IT Commercial Policy & Emerging Technology, Office of the CIO, Department of Defense

Maxine Teller


MiXT Media Strategies

Lovisa Williams

Senior Technology Advisor

Office of Innovative Engagement, US Department of State

The promise of Web 2.0 and social media is that every stakeholder, internal and external, can become engaged and help an agency achieve its mission. But all of this engagement requires solid policy and formalized processes. How can policy be an enabler rather than a bureaucratic hindrance? The panel will discuss:

> How to craft a Web 2.0 policy that enables open government and innovation

> Best practices for processes

> Case studies from agencies who've successfully drafted and implemented policies and processes